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  • Writer's pictureTroy Riggs

Team Member and Guests Deserve Better

With over 30 years of public safety experience, government agencies, corporations, and non-profits often call me to consult and train on various issues. Recently, while consulting for a publicly traded company, I was surprised by the lack of concern regarding critical incidents during business hours. Companies and organizations have an ethical responsibility to prepare their team members for many potential issues. The list of potential threats is growing—robbery, active shooter, etc. Simply ignoring and relying on the police response is not a plan. More must be done! I stress to our Riggs Venture clients that routine training for managers must be taken seriously. Critical incidents will overwhelm most if they are not properly trained. Training should include, but not limited to, notifying 911 and sharing specific information, conducting preliminary checks for those injured, and keeping a watch on the perpetrator’s location. While some will dismiss such training as unnecessary due to on-sight security or a quick response time from police, it is important to note that emergency personnel usually take more than five minutes to arrive. Upon arrival, police must gather facts, formulate a plan, and appropriately respond. During these vital minutes, life-altering injuries and the likelihood of death increase dramatically without proper preparations and response by team leaders. Benjamin Franklin said it best, “Failing to prepare; is preparing to fail.” #experience #training #safety #corporations

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